Shipping Policy – AUREN

Last updated: 05/04/2025

Free Shipping

Shipping is free for all orders placed on our website.

Order Processing

Orders are generally processed within 1 to 3 working days after being received. Once your order is shipped, you will receive a confirmation email including your tracking information.

Delivery Times

Delivery times range from 3 to 14 working days after dispatch. These timeframes may vary depending on your location or during peak periods (sales, holidays, etc.).

Customs, Import Taxes & Local Courier Fees

While AUREN provides free standard shipping, any additional charges outside of standard transport (such as customs, taxes, or local carrier handling fees) are outside our scope and not covered by AUREN. International orders may be subject to local import duties, customs taxes, Value Added Tax (VAT), or local courier handling fees (such as local postal delivery charges or regional carrier fees) once the shipment reaches your destination country.

Customer Responsibility: All customs duties, taxes, and local delivery charges are the sole responsibility of the customer. These fees are set by your local government and carrier networks, not AUREN.

Non-Refundable: AUREN does not pay, collect, or reimburse local customs taxes or courier handling fees.

Refused Deliveries: If a package is refused or unclaimed due to unpaid customs charges or local fees, any return shipping costs or penalty fees incurred will be deducted from your final refund.

Order Tracking

Once your parcel has been dispatched, you will receive a tracking number via email. You can follow the delivery progress directly on the carrier’s website.
You can also check your order status on our website under the “Track My Order” section.

Missing Items

If any items are missing from your parcel, please contact us immediately at:
📩 contact@auren-fit.com
We will resolve the issue as quickly as possible, either by sending the missing item or offering a suitable alternative.

Returns and Refunds

No refund will be issued before the parcel has been delivered to the customer.
If you wish to return an item after receiving it, you may do so in accordance with our Return Policy. Once the returned item has been received and inspected, we will issue the refund, minus any applicable fees.

Our Commitment

At AUREN, every order is prepared with care. Our goal is to provide a smooth and reassuring shopping experience, from purchase to delivery.

For any further questions, our customer support team is available at:
📩 contact@auren-fit.com